FAQ: Our Answers to Your Frequently Asked Questions
Do you have a question about our handmade jewellery? Check out our FAQs and answers regarding the crafting and care of our pieces, ordering, and customer service.
Questions about the designs and their maintenance
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Yes, all of our jewellery is hand-assembled in France at our workshop in Nice, using stamping metal components. These pieces are crafted using traditional artisanal techniques by our partner, who also manufactures exclusively in France. The soldering and gilding are also done in France.
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Our jewelry is made of brass plated with 24k fine gold. It is gold- high-end costume jewellery, not solid gold. To learn how to care for this plating on a daily basis, see our care guide.
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Our jewellery is guaranteed to be lead- and nickel-free and is designed to minimize the risk of allergic reactions, ensuring optimal comfort even for the most sensitive skin.
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To keep your gold-plated brass high-end costume jewellery looking their best, avoid contact with water, perfumes, and chemicals, and store them in their case away from moisture after each use. Find all our detailed tips (cleaning, storage, things to avoid) in our comprehensive guide to caring for gold-plated jewelry.
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They can withstand the occasional splash, but we do not recommend prolonged contact: water, chlorine, and seawater can damage the gold plating. For detailed care instructions, please see our care guide.
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Over time and with use, the gold plating may change—much like the natural patina on a gold piece. Regular care will help preserve its luster: see our care guide.
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brass stamping is a bas-relief design created by striking a sheet of brass between a hand-engraved steel die and a hand-engraved steel punch. It is not a cast piece; it is the striking process that gives the design its delicacy. Discover the history of our brass stampings.
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We prioritize sustainable production, durable materials, and short supply chains. Our stamping suppliers are ISO 14001-certified. To learn more about this artisanal craftsmanship, which has been passed down for nearly two centuries, read the history at our brass stampings.
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All of our jewelry is designed to be adjustable: open-back rings, open bracelets and cuffs, and necklaces with multiple clasp options. So you don’t need to know your exact size before ordering—which is also what makes our jewelry the perfect gift. To learn how to adjust each type of jewelry, check out our size guide.
Questions about orders and customer service
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Orders are shipped within 24 to 72 hours. Delivery within Europe typically takes between 2 and 5 business days. Delivery times to other countries vary depending on the destination. For more information, please visit our Shipping and Orders page.
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Yes, you have 14 days from the date of receipt to return the item.
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Yes, we can review any repair request. Please contact us through our contact page.
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If your order hasn't been shipped yet, please contact us as soon as possible.
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An email with a tracking link will be sent to you after shipment.
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Each order is carefully packaged in an elegant black velvet pouch, perfect for gift-giving. Need some inspiration? Our guide to choosing symbolic jewelry will help you find a piece that holds special meaning. And since all our jewelry is adjustable, you can give it as a gift without knowing the recipient’s size— we’ll show you how.
Can't find the answer you're looking for? We'd be happy to help.

