FAQ: Answers to your frequently asked questions
Do you have a question about our handmade jewelry? Check out our FAQs and answers regarding the crafting and care of our pieces, ordering, and customer service.
Questions about the designs and their maintenance
-
Yes, all of our jewelry is hand-assembled in France at our workshop in Nice, using stamping metal components. These pieces are crafted using traditional artisanal techniques by our partner, who also manufactures exclusively in France. The soldering and gilding are also done in France.
-
Our jewelry is made of brass plated with 24k fine gold. This is high-end costume jewelry, not solid gold jewelry.
-
Our jewelry is guaranteed to be lead- and nickel-free and is designed to minimize the risk of allergic reactions, ensuring optimal comfort even for the most sensitive skin.
-
To keep your high-end gold-plated brass costume jewelry looking its best, avoid contact with water, perfumes, and chemicals, and store it in its case away from moisture after each use. You can clean it with a soft cloth.
-
Yes, although we do not recommend prolonged contact with water in order to preserve the gold finish.
Store your jewelry in a dry place, away from moisture, to keep it looking its best for years to come.
-
Over time and with use, the gilding may fade. Regular maintenance helps preserve its luster.
-
A stamping piece is a metal item crafted using an antique mold, allowing for the creation of intricate designs inspired by artistic heritage.
-
We prioritize sustainable production, durable materials, and short supply chains. Our stamping suppliers are ISO 14001 certified.
Questions about orders and customer service
-
Orders are shipped within 24 to 72 hours. Delivery within France typically takes 2 to 4 business days. Delivery times to other countries vary depending on the destination. For more information, please visit our Shipping and Orders page.
-
Yes, you have 14 days from the date of receipt to return the item.
-
Yes, we can review any repair request. Please contact us through our contact page.
-
If your order hasn't been shipped yet, please contact us as soon as possible.
-
An email with a tracking link will be sent to you after shipment.
-
Yes, our jewelry makes the perfect gift for special occasions. Each order is carefully packaged in an elegant black velvet pouch, ideal for gift-giving. We can also include a personalized note upon request.
Can't find the answer you're looking for? We'd be happy to help.